Welcome, I am
   
 

Philippe
CASIDY
   
 

Continuously specializing in ServiceNow,

I can assist you in administration, customization, test, upgrade...
   
 

As a Scrum Master, Tech Lead and formerly technical support engineer,

I can help you in your Agile process and bring technical assistance to your teams as well as in technical guidance as in problem resolution
20

Years Of My
Experiences


  • ServiceNow: content management, user administration, developer, ATF developer
  • Related working experiences WW on customer support (L2/L3/SWAT), I&V, product development
  • Customer facing: understand concerns, propose solutions
  • Autonomous / Team player / Scrum Master / Tech Lead
  • Client Advocate, Process and Tools Advocate
  • Responsive to change
  • Out-of-the box thinker / Creative thinking
  • Multicultural environment
  • DO178, ISO 26262
  • Problem resolution using Kepner Tregoe

A FEW WORDS
ABOUT ME

  • HCL Technologies France, Toulouse (France)
    • Since 2019 specializing in ServiceNow
      • administration and development
      • technical lead
      • Scrum Master
    • from 2017 to 2019 as a Embedded and Real Time Systems specialist
      • HCL OneTest Embedded
      • IBM Rational Test Realtime (TestRT/RTRT)
  • IBM Rational Software, Toulouse (France)
    • From 2005 to 2017 as a technical support engineer
  • Freelancer in Europe from 1998 to 2008 as a Consultant in Software and System Engineering